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CONTACT US

WE ARE HERE FOR YOU

Have an Outage!

Please report it! Call/Text us 24/7

866-878-5514

If you are experiencing an outage, please alert us using the number above.

For all other issues, use the most convenient method below. 

Call Us!

We want to hear from you, our members!

Call us 24/7

1-800-552-2118

Send us a message on Facebook

Message Us

TO BETTER SERVE OUR MEMBERS, PLEASE DO NOT REPORT OUTAGES USING THIS CONTACT FORM. 

Send Us A Message
Name
Address of Concern
Please do not add images of personal information such as a debit/credit card, Social Security card, etc.
Upload requirements
  • Maximum 3 files.
  • 100 MB limit.
  • Allowed types: gif, jpg, png, svg.
CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

4 + 11 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.

How Can We Help You?

Report an Outage or Downed Line

Use TextPower:

If your mobile number is on your account, you have TextPower. When you experience an outage, text “#out” to 866-878-5514. You only need to do this once per outage. Text "#status" for updates.

If you have a new number, please register that number by calling Member Services at 1-800-552-2118, M-F, 8-5 p.m.

Or

 

Call: 866-878-5514

 

What information do I need when calling?
 

  1. Physical address where outage has occurred.
     
  2. Primary phone number associated with the account. 
     
  3. Follow the prompts and enter all necessary information
     
  4. If neither the physical address nor primary phone number are available; please enter your SEC account number. 
    ​

Report any other relevant information, such as:
 

  1. "A wire is down" or "there’s a tree on the line"
     
  2. Any loud noises heard
General Questions (Please don't use for outage reporting)
Send Us A Message
Name
Address of Concern
Please do not add images of personal information such as a debit/credit card, Social Security card, etc.
Upload requirements
  • Maximum 3 files.
  • 100 MB limit.
  • Allowed types: gif, jpg, png, svg.
CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

1 + 6 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.

MAILING US SOMETHING?

 

 

SEC Headquarters

Physical Location:
2000 West Virginia Ave. 
Crewe, VA  23930

Mailing address for payments only:
P.O. Box 63045 
Charlotte, NC 28263-3045

Mailing address for all non-payment correspondence:
P.O. Box 7
Crewe, VA 23930

Phone# - 1-800-552-2118
Outage# - 866-878-5514
Fax# - 434-645-1147
 

Central District Office

Physical Location:
1712 West Virginia Ave.
Crewe, VA  23930

Mailing address for payments only:
P.O. Box 63045 
Charlotte, NC 28263-3045

Mailing address for all non-payment correspondence:
P.O. Box 7
Crewe, VA 23930

Phone# - 1-800-552-2118
Outage# - 866-878-5514
Fax# - 434-645-3213
 

Western District Office

Physical Location:
3491 Dearing Ford Rd
Altavista, VA  24517

Mailing address for payments only:
P.O. Box 63045 
Charlotte, NC 28263-3045

Mailing address for all non-payment correspondence:
P.O. Box 7
Crewe, VA 23930

Phone# - 1-800-552-2118
Outage# - 866-878-5514
Fax# - 434-369-0115
 

Northern District Office

Physical Location:
2370 Emanuel Church Road
Powhatan, VA  23139

Mailing address for payments only:
P.O. Box 63045 
Charlotte, NC 28263-3045

Mailing address for all non-payment correspondence:
P.O. Box 7
Crewe, VA 23930

Phone# - 1-800-552-2118
Outage# - 866-878-5514
Fax# - 804-598-0941

Eastern District Office

Physical Location:
19416 Carson Road
Dinwiddie, VA  23841

Mailing address for payments only:
P.O. Box 63045 
Charlotte, NC 28263-3045

Mailing address for all non-payment correspondence:
P.O. Box 7
Crewe, VA 23930

Phone# - 1-800-552-2118
Outage# - 866-878-5514
Fax# - 804-469-5357


 

 
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Contact Info

See our office locations by clicking HERE

Mailing address for payments only:
P.O. Box 63045 
Charlotte, NC 28263-3045

Mailing address for all non-payment correspondence:
P.O. Box 7
Crewe, VA 23930

Phone# - 1-800-552-2118
Outage# - 866-878-5514

 

 

Our Mission

To safely provide our members with electric service at the lowest possible cost, consistent with sound business practices.

 
Proud to be a 5-Star Co-op

SEC is proud to be a 5-Star program for promoting civic engagement in our community.

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©2023 Southside Electric Cooperative. All Rights Reserved.

  • Home
  • My Cooperative
    • About SEC
    • Contact Us
    • Board of Directors
    • Meeting Minutes & Documents
    • Capital Credits
    • Broadband
    • Office Locations
    • Newsletters
  • Member Services
    • My Account
    • EZpay
    • Membership Application
    • Programs & Services
    • Net Metering
    • Vegetation Management
      • Overview
      • Line Maintenance
      • Brush Control
      • Aerial Trim
      • Planting Tips
    • Rates & Fees
    • Insurance Claim Form
  • My Community
    • Cooperative Living Magazine
    • Scholarships
    • Youth Tour
    • Day in the Life of a Lineworker
    • United We Light: Project Bolivia
    • Energy Assistance
    • Careers
    • For Kids
      • Kids Corner
    • Southside Opportunity Fund Golf Classic
    • Community Workshops
  • Outages & Safety
    • Outage Texting
    • Outage Center
    • Overhead Line Safety
    • Generator Safety
    • Outage & Storm Preparedness
    • Fire Safety
    • Major Outage FAQs
    • VA 811
    • VA Department of Emergency Management
  • Save Energy
    • Ways to Save
    • Electric Vehicles
  • Government Relations
    • VMDAEC Legislative Map
    • Who's My Legistator?
    • CO-OPS VOTE
    • Virginia Department of Elections
    • Virginia Public Access Project
    • Path To U.S Citizenship
    • VMDAEC Legislative Guide