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CONTACT US
WE ARE HERE FOR YOU
If you are experiencing an outage, please alert us using the number above.
For all other issues, use the most convenient method below.
Send us a message on Facebook
TO BETTER SERVE OUR MEMBERS, PLEASE DO NOT REPORT OUTAGES USING THIS CONTACT FORM.
How Can We Help You?
Use TextPower:
If your mobile number is on your account, you have TextPower. When you experience an outage, text “#out” to 866-878-5514. You only need to do this once per outage. Text "#status" for updates.
If you have a new number, please register that number by calling Member Services at 1-800-552-2118, M-F, 8-5 p.m.
Or
Call: 866-878-5514
What information do I need when calling?
- Physical address where outage has occurred.
- Primary phone number associated with the account.
- Follow the prompts and enter all necessary information
- If neither the physical address nor primary phone number are available; please enter your SEC account number.
Report any other relevant information, such as:
- "A wire is down" or "there’s a tree on the line"
- Any loud noises heard
Mailing us something?
SEC Headquarters Office
2000 W Virginia Ave
Crewe, VA 23930
or
P.O. Box 7
Crewe, VA 23930