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Coronavirus (COVID-19) Updates and Resources

Southside Electric Cooperative, your Cooperative, continues to closely monitor the changing Coronavirus pandemic and the effects it is having on our members, the communities we serve and our valued employees. Based on the most recent updated information from health and government officials of the Commonwealth of Virginia and also the federal level, SEC will close all its district offices to the public.  All district offices will remain closed to members until further notice. The decision to reopen will, as throughout this crisis, be based on facts and recommendations from health and government leaders at the local, state and federal levels.

The decision to close our district offices, while a difficult one, was made taking into consideration the health, safety and welfare of our members, communities and employees which will  always paramount in this unprecedented health emergency.

While offices will be closed the business of SEC will not. SEC will continue work in these challenging times to provide our members the exceptional service they deserve. Our dedicated linemen and service employees will maintain our electric system, ensuring that the electricity our members depend on will continue to flow. That means linemen will continue making line repairs, updating equipment and responding to outages. It means member service representatives will still be available and ready by phone to assist members with their accounts.

During this time, members can make payments using any of the following methods:

  • By phone using SEC’s automated payment system or with the help of a member service representative by calling 1-800-552-2118.
  • On our website at www.sec.coop.
  • Using our Smart Hub mobile app.
  • In cash using our 24/7 payment kiosks located at each district office.
    • NOTE: These kiosks will be on a recommended sanitizing schedule for the health and safety of our members. Please also keep in mind that no sanitizing protocol is foolproof and it is the personal responsibility of each of us to take the proper safeguards in order to minimize the potential exposure to the Coronavirus.

Thank you, our Cooperative members, for your understanding and patience as we all work together to prevent the spread of the Coronavirus and, ultimately, as we see this pandemic come to an end and we can return to a sense of normalcy in our daily lives.

Helpful Resources:

Please visit the following sites for more information on different topics of interest:

USDA’s COVID-19 Federal Rural Resource Guide - Lists Federal Programs That Can Help Rural Communities, Organizations and Residents Impacted by COVID-19 - https://www.rd.usda.gov/sites/default/files/USDA_COVID-19_Fed_Rural_Resource_Guide.pdf

Slow the Spread:  Do your part to slow the spread of the Coronovirus, visit the CDC website for more information: Coronavirus - slow the spread

Scam Alert: Beware: Due to COVID-19, scammers and fraudsters are out there, stronger than ever, trying to steal your credit card, checking, social security, Medicare and Medicaid information. They are clever, dangerous and trying to get to your money. When in doubt, visit websites for validity, but never click unknown links. SEC warns Members to be on guard when answering telephones, emails, and while on the web. For more detailed information, please visit: https://www.justice.gov/coronavirus

Small Business Assistance:

  • The Small Business Owner’s Guide to the CARES Act The programs and initiatives in the Coronavirus Aid, Relief, and Economic Security (CARES) Act that was just passed by Congress are intended to assist business owners with whatever needs they have right now.  For more information:  The Small Business Owner’s Guide to the CARES Act
  • For local small businesses a great resource is Longwood’s Small Business Development Center. Here is the link:  https://sbdc-longwood.com/covid19/  
  • Information about the The Paycheck Protection Program (“PPP”): https://home.treasury.gov/system/files/136/PPP--Fact-Sheet.pdf
  • In response to the Coronavirus (COVID-19) pandemic, small business owners in all U.S. states, Washington D.C., and territories are eligible to apply for an Economic Injury Disaster Loan advance of up to $10,000.  This advance will provide economic relief to businesses that are currently experiencing a temporary loss of revenue. Funds will be made available within three days of a successful application. This loan advance will not have to be repaid. 
  • For More information:  https://www.sba.gov/funding-programs/disaster-assistance

State of Virginia Updates: https://www.virginia.gov/coronavirus-updates/   http://www.vdh.virginia.gov/  https://www.governor.virginia.gov/